How long does delivery take?
Usually 8–12 working days. As soon as your parcel is on its way, you'll get an email with the tracking number.
Does shipping cost anything?
No. Shipping is free anywhere in Switzerland.
Will I have to pay customs or VAT?
No. There are no extra charges for you.
Can I return a product?
Yes, within 14 days of receiving it, as long as it's unused. You'll find all the details in our returns policy.
What if something arrives faulty?
Send a photo to hallo@norlo.ch. If it's a manufacturing fault, you'll get a free replacement or your money back.
How can I pay?
With the payment methods shown at checkout, for example a credit or debit card.